Why Tech Alone Won’t Win: The Leadership Advantage in the New Service Economy
By Gareth Fraser, Vice President of Sales and Marketing Operations at Alliants Artificial intelligence, automation and digital platforms are transforming hospitality, security and every other service-driven industry. Yet amid the rush to adopt new technology, one fundamental truth is easy to overlook: technology can improve the mechanics of service, but leadership determines how that service ultimately feels. It’s that human X-factor that is the game-changer. This is a key inspiration for...
