Can AI Replace Business Leaders? Time to Lean Into Our Humanity

Star Trek has consistently portrayed computers as sophisticated future-state tools, from the advanced ships' computers to one of my favourites, the android Data.

Using technology, business leaders now have access to tools that can run vast amounts of data, run complex simulations, hold conversations, and build content today.

Not using the tools or developing Al literacy can mean organizations and individuals miss out on automations and efficiencies, and may even create perceptions of a lack of forward thinking or embracing change.

As leaders, how can we harness this power and not be the Star Trek crew member in the red shirt?

I suggest we double down on the areas where being human matters.

Emotional Intelligence and Empathy. The ability to genuinely understand, connect with, and respond to human emotions goes beyond pattern recognition. AI can't yet read the room (or Zoom) and sense unspoken concerns, read between the lines in conversations, and provide authentic emotional support during difficult times.

Building Trust and Authentic Relationships. Trust is built through vulnerability, shared experiences, and genuine human connection. This requires the authenticity that comes from having personal stakes and genuine investment in people and outcomes. It will take technology a long time to catch up to that.

Creative Vision and Innovation While AI excels at responding to inputs, it is only as good as those inputs and prompts. Transformational leadership often requires imagining entirely new possibilities that break existing frameworks. This involves intuitive leaps, a willingness to challenge conventional wisdom, and the courage to pursue uncertain paths. Even if that means failure.

Crisis Leadership Under Uncertainty. In unprecedented situations without historical data patterns, leaders make decisions based on incomplete information, manage fear and uncertainty, and maintain team morale through ambiguity. This requires human judgment, courage, and the ability to project calm confidence.

As more teams turn to AI, now is the time when the human touch matters more than ever. Make it so, Number One. Engage.